The E-commerce Web Operator is responsible for the day-to-day execution, maintenance, and optimization of the live OnStar online store, with primary focus on the current Shopify-based ecommerce experience for Mexico. The role supports a customer-facing digital storefront across web and mobile journeys and helps ensure that product information, promotions, pricing, redirects, checkout experience, and post-purchase flows operate accurately and efficiently.

This role is highly operational and cross-functional. It sits at the intersection of ecommerce, merchandising, digital marketing, analytics, customer experience, and platform execution. The person in this role helps keep the store current, monitors business performance, supports campaign launches, and works with internal teams to resolve issues that affect conversion, customer experience, and sales.

I.Position Tasks and Responsibilities
- Operate the live OnStar ecommerce storefront on a daily basis, ensuring product pages, promotions, pricing, merchandising content, and landing pages are current and accurate.
- Create, upload,



and manage ecommerce content such as promotional PDPs, seasonal landing pages, plan messaging, and offer visibility across the store.
- Configure and support discount code execution for membership campaigns, segmented promotions, model-based offers, and retention offers tied to cancellation or save flows.
- Monitor site performance and business KPIs include visits, orders, conversion, traffic sources, and onsite effectiveness using ecommerce and analytics dashboards.
- Work with analytics and marketing teams to review traffic quality, customer behavior, campaign results, and opportunities to improve conversion and reduce friction in the purchase journey.
- Support launch readiness and post-launch operations by helping validate account flows, localization, pricing, eligibility, and storefront behavior for the Mexico market.
- Identify and escalate issues affecting checkout, order flow, messa

📌 E-commerce Web Operator (Ciudad de México)
🏢 General Motors
📍 Ciudad de México