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Administrative & Customer Service Coordinator (Plant – Querétaro, Mexico)

Position Summary

The Administrative & Customer Service Coordinator is responsible for overseeing and optimizing the plant’s administrative operations, including order management, billing processes, customer service, and cross-functional coordination.

This role serves as a key liaison between customers, sales, and internal operational teams (production, planning, quality, and logistics). The position requires a high level of autonomy, strong organizational and analytical skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Key Responsibilities

Administrative & Financial Coordination

Oversee accounts receivable and accounts payable processes

Validate billing accuracy and resolve complex discrepancies

Generate and manage purchase orders

Maintain accurate and up-to-date customer records

Develop and present administrative and operational reports to Plant Management

Identify process improvement opportunities and implement controls

Customer Service & Order Management

Coordinate and manage customer orders within ERP systems

Ensure on-time and accurate order fulfillment (OTIF)

Act as the primary point of contact for customer inquiries and escalations

Analyze customer issues and drive resolution in coordination with internal teams

Maintain strong communication with Sales, sharing updates and improvement opportunities

Monitor order flow and proactively address potential delays

Operational Coordination

Act as a liaison between production, planning,



logistics, and quality teams

Participate in operational meetings (production reviews, planning meetings, etc.)

Align operational priorities based on customer requirements

Identify bottlenecks and propose process improvements

Support execution of continuous improvement initiatives

Management Support

Prepare executive-level reports and performance metrics

Support decision-making with data-driven insights

Coordinate schedules, meetings, and cross-functional initiatives

Assist with special projects as assigned by Plant Management

Qualifications

Education

Bachelor’s degree in Business Administration, Industrial Engineering, or related field (preferred)

Experience

4–6 years of experience in:

Administrative operations within a manufacturing environment

Customer service or order management

Cross-functional coordination

Experience in industrial or manufacturing companies strongly preferred

Technical Skills

Advanced Microsoft Excel (data analysis, reporting)

ERP systems experience (SAP, Oracle, or similar)

Billing and administrative process management

Understanding of manufacturing operations and workflows

Familiarity with KPIs such as OTIF, delivery performance, and order accuracy

Core Competencies

Strong customer focus

Effective communication and interpersonal skills

Analytical thinking and problem-solving

High level of organization and prioritization

Ability to work under pressure

Proactive mindset and ownership

Cross-functional collaboration

Decision-making capability

Working Conditions

On-site role within a manufacturing plant environment

Frequent interaction with operational teams

Fast-paced, high-demand environment

Exposure to operational pressure and deadlines

📌 Administrative & Customer Service Coordinator (Cuauhtémoc)
🏢 Gest-Can RLX
📍 Cuauhtémoc