About Crunchyroll:
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime

Crunchyroll is seeking a Senior Manager, CX Insights (LATAM) to lead our Customer Experience (CX) Insights function across Latin America. Reporting to the Director of CX Insights & Analytics, this leader will transform customer feedback, operational data, and market insights into actionable recommendations that improve the fan experience and influence business strategy.

This is a highly visible role that sits at the intersection of Customer Experience, Analytics, Product, Content, Marketing, Subscription, and Customer Support.



You will be responsible for developing a comprehensive understanding of the LATAM customer journey, identifying opportunities to improve satisfaction and loyalty, and championing the voice of the customer throughout the organization.

What You'll Do:
Lead Customer Insights Strategy:
- Own the CX Insights strategy for the LATAM region, ensuring alignment with Crunchyroll's general customer experience objectives.
- Build a holistic view of the customer journey by integrating feedback, behavioral, operational, and market data.
- Develop frameworks to measure customer sentiment, loyalty, satisfaction, effort, and retention drivers across the region.
- Identify emerging customer trends, pain points, and opportunities that influence strategic priorities.

Drive Actionable Business Impact:
- Translate complex data into compelling narratives and recommendations that influence decision-making across Product, Marketing, Content, Subscription, Commerce, and Customer Support te

📌 Senior Cx Insights Manager, Latam (Ciudad de México)
🏢 Crunchyroll
📍 Ciudad de México