About the role

This is a fast-paced, detail-driven role in a 24/7 operation. If you are fully bilingual, calm under pressure, excellent listening skills, and thrive on organizing complex logistics, we would like to meet you.

What you will do
- Assist in coordinating air ambulance medical transport missions end-to-end.
- Communicate clearly and professionally — in English and Spanish — with patients, families, hospitals, and insurance representatives.
- Assist in arranging flight logistics: aircraft and crew scheduling, permits, airport slots, FBOs, and fuel.
- Assist in organizing ground transportation (ambulances) at both the origin and the destination.
- Monitor active flights and provide timely status updates to all parties.
- Prepare and maintain accurate trip documentation and records.
- Respond to urgent, time-sensitive requests with accuracy and a sense of urgency.
- Work rotating shifts, including nights, weekends, and holidays (24/7 operation).

What we are looking for




- Fully bilingual in English and Spanish — spoken and written (required).
- Currently living in the Guadalajara, Jalisco area.
- Excellent communication, multitasking, and attention to detail.
- Comfortable working rotating 24/7 shifts.
- Reliable computer, high-speed internet, cell phone, and a quiet, dedicated home workspace (this is a remote role).
- Strong computer skills.
- Experience in secretarial, administrative, or customer service is a plus — but we are happy to train the right person.

Job Types: Full-time, Permanent

Pay: From $20,000.00 per month

Education:
- Associate (required)

Experience:
- secretarial, administrative, customer service: 3 years (required)

Language:
- read, write English at a C2 or higher level (required)

Location:
- Guadalajara, Jal. (required)

Work Location: Remote

📌 Operations Assistant (Guadalajara)
🏢 Jet Rescue Air Ambulance
📍 Guadalajara