Overview:
CAREERS TO SMILE ABOUT:
At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a integral community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities:
The Opportunity

This position contributes to the success of the Pepsi Beverages Company by providing outstanding customer service to customers and employees in the California, Mountain and Midwest Market Units.



The agent will answer inbound calls and ensure issues are resolved through the screening and tracking of each request and dispatching to the appropriate Pepsi service team; while also performing follow up on each call to ensure complete resolution.
- Your Impact

As Commercial Assoc Analyst your functions would consist of
- Answer and provide outstanding customer service of 50+ calls a day (Based on avg call volume of 500 calls per day)
- Process inbound calls to determine appropriate area, (i.e., Delivery, Merchandising, MEM, etc.)
- Partner with other departments to achieve root cause resolution of customer issues and provide feedback through reporting.
- Achieve individual and team objectives to include: Average Call Handle Time, Calls per Hour, Cases Closed, Quality Service Level, Achieve < 2% abandonment rate goal for the Pepsi Support Center
- Maintain complete and accurate documentation within the Customer Service Center Call Log
- Mai

📌 Contact Center Analyst for Us (Miguel Hidalgo)
🏢 PEPSICO
📍 Miguel Hidalgo