Guadalajara, Jalisco

Job Summary

Minimum 5 years’ experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 12-15 years is desired.

Must have worked on Web Services Integration (SOAP, REST)

Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisionsx

Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions.

System/Process Automation (Orchestration) experience

Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML

Excellent communication skills

Understanding of ITIL framework.

Key Responsibilities

Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration,



custom scripting and third-party software integrations

Obtain and analyze business requirements and document technical solutions

Research new functionality and recommend solutions that deliver customer value

Provide escalated support on technical issues to team members who are working service now implementations

Skill Requirements

Design and delivery of complex technical solutions based on the ServiceNow platform

Leadership skills in technical initiatives

Generating detailed documentation

Communications that clearly articulate solutions and the ability to perform demonstrations.

Other Requirements

Experience implementing systems using the Agile/Scrum methodology

Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design

ITIL certification is a plus

ServiceNow certifications such as CSA, CIS and CAD are must.

Unders

📌 Track Manager (Guadalajara)
🏢 HCLTech
📍 Guadalajara