The Clinical Product Training Specialist is a hands-on, on-the-ground trainer responsible for ensuring that newly hired Clinical Product Support team members are fully prepared to deliver high-quality, accurate, and empathetic phone support to customers using Omnipod® 5 and related diabetes management therapies.
Based in Guadalajara, this role sits within the Customer Support division and partners closely with Learning & Development, Clinical Leadership, and Quality teams. The specialist will lead onboarding training, coaching, and continuous development directly on the call center floor for any active class as staffing needs require it. The position works as an Individual Contributor, and its main focus is ensuring that team members can confidently handle real customer interactions.
Position Overview
The Clinical Product Training Specialist is a hands-on, on-the-ground trainer responsible for ensuring that newly hired Clinical Product Support team members are fully prepared to deliver high-quality, accurate,
and empathetic phone support to customers using Omnipod® 5 and related diabetes management therapies.
Based in Guadalajara, this role sits within the Customer Support division and partners closely with Learning & Development, Clinical Leadership, and Quality teams. The specialist will lead onboarding training, coaching, and continuous development directly on the call center floor for any active class as staffing needs require it. The position works as an Individual Contributor, and its main focus is ensuring that team members can confidently handle real customer interactions.
This role focuses on equipping employees to support customers with:
- Effective use of the insulin pump therapy [AD2.1]to manage glucose levels
- Questions related to diabetes management and medications
- Handling and documenting high and low glucose events
- Providing appropriate guidance during potential medical situations, and following escalation protocols
Key Respons
📌 Diabetes Training Specialist (Guadalajara)
🏢 Insulet
📍 Guadalajara
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