Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team
The Nexus Data Platform team owns the ETL data pipeline and analytical engine that powers Medallia's next-generation reporting and analytics experience. We build and operate the centralized data platform that gives every Medallia product a shared, reliable view of the customer — one source of truth for who they are and how they've engaged across offerings.



This is platform engineering: pipelines, contracts, and serving infrastructure at scale.

Responsibilities

Set technical direction for the platform's analytical serving layer — storage topology, ingest from streaming contracts, and partitioning for multi-tenant workloads.
Own OLAP serving strategy end-to-end: engine topology, ingest patterns from upstream streaming contracts, and benchmark-driven SLA gates for tenant- and program-scoped reporting workloads.
Define the contract boundary between upstream ETL and the analytical serving layer — what the serving layer consumes, how records unify across sources, and how new data sources are projected in.
Lead production hardening of the serving layer — deployment architecture, operator lifecycle, security, and observability under real load.
Represent the analytical serving layer in cross-team forums with product, reporting, and analytics partners — res

📌 Staff Data Platform Engineer (Cuauhtémoc)
🏢 Medallia
📍 Cuauhtémoc