Are you an experienced workplace engineer with deep expertise in Microsoft 365, enterprise AI productivity tools, and automation? Do you enjoy resolving complex technical challenges while designing scalable solutions that improve the employee experience? If you thrive in a hands-on engineering role at the intersection of M365, Copilot, identity, endpoint management, and AI-enabled support, we want you on our team.

At Thomson Reuters, the Senior Workplace Engineer will provide third-line support and hands-on engineering for the internal Microsoft 365 and AI productivity stack. This role will resolve complex M365 and Copilot issues at the source while building the automation, integrations, and AI capabilities that improve service reliability and enhance the internal employee experience at scale.

You will serve as the senior escalation point for Microsoft 365 and AI-related issues, owning incidents from investigation through permanent resolution. You will also translate recurring support patterns into automation, self-service capabilities,



and engineered solutions that reduce repetitive work and improve time to resolution.

About The Role

In this opportunity as a Senior Workplace Engineer – Microsoft 365, you will:

Provide Senior Support for M365, Copilot & AI: Act as the senior escalation point for Microsoft 365 across Exchange Online, Teams, SharePoint, OneDrive, and the wider M365 administration surface. Own hands-on support, configuration, troubleshooting, and lifecycle management for Microsoft Copilot and Thomson Reuters' broader AI tooling for internal users. Diagnose and resolve identity, licensing, policy, and integration issues across the M365 and AI service layer.
Resolve Complex Escalations End to End: Independently resolve complex, cross-service escalations at the third-line level. Provide senior technical guidance to L1 and L2 support teams, conduct root-cause analysis for recurring incidents, and drive issues to permanent resolution rather than passin

📌 Senior Workplace Engineer – Microsoft 365 (Ciudad de México)
🏢 Thomson Reuters México
📍 Ciudad de México