Company Introduction
WorldStrides is the integral leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.
Job Description:
The Customer Service Representative (CSR) will be responsible for providing excellent customer service and support to customers through various channels such as phone, email, and chat. You will be the primary point of contact for customers and will be responsible for resolving their queries, concerns, and issues in a timely and efficient manner.



The CSR is focused on providing a “low effort “experience for our customers while increasing revenue through the proactive prevention of trip cancellations. In many instances, the CSR is the only contact the “parent” customer has with WorldStrides. In that regard, the CSR should properly represent the brand image of the company as follows:
Responsibilities:
Answer incoming customer calls concerning but not limited to billing, trip information and policy and procedures.
Provide accurate information to resolve all customer inquiries in a polite, professional, and timely manner.
Accurately note all incoming and outgoing contact information in tour delivery systems.
Review, prepare, and route customer information via email to relevant co-workers (e.g. Financial Service Representative) to inform, update, or request information needed to resolve a customer issue(s)
Remain knowledgeable of WorldStrides policy and procedure within the scope of the CSR function.
Provide ongoing feedback to the imme

📌 Customer Service Representative (Mérida)
🏢 Worldstrides
📍 Mérida