About the Company
Hope Integral is a leading manufacturer of automotive components that incorporate textile materials. The company supplies products to globally recognized brands, including Ford, General Motors, Cadillac, Volkswagen, Caterpillar, and Mustang, among others.

Job Purpose
The role of the Oracle EBS Support Analyst is to provide exceptional support for missioncritical Oracle EBusiness Suite and APEX applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting across Oracle EBS modules for our global manufacturing facilities. Hope Global operates a single, global instance of Finance and Discrete Manufacturing modules on release 12. The role requires skills to document requirements, diagnose then develop, test, package and deliver fixes for such issues in a complex, integrated in a custom and standardconfigured environment.

This position operates out of Leon, Mexico. Onsite preferred, hybrid acceptable

Job Requirements
Bachelors Degree in computer science or related field or equivalent experience.
English advanced
This position operates out of Leon, Mexico. Onsite preferred, hybrid acceptable.
5 years of relevant Oracle EBusiness Suite experience, including R12.
5 years relevant Oracle APEX experience.
5 years of direct support of application endusers in a corporate environment.
Knowledge of Oracle EBS R12, including full lifecycle implementation experience, configuration and administration of the application.
Experience with Oracle EBS SCM Modules Purchasing,



Inventory and Order Management.
Finance desirable.
Preferred manufacturing experience, particularly in textile and automotive assembly sectors.

Desired Qualifications
Knowledge of Power Apps and AI Solutions desirable.

Responsibilities

Implementing and customizing Oracle EBS and Apex applications to meet business requirements.
Creating PL SQL packages, procedures, and functions based on business requirements.
Developing and maintaining BI Publisher XML Publisher reports and optimizing SQL performance.
Implementing and customizing Oracle EBS and Apex applications to meet business requirements.
Solve internal customer issues using methodical troubleshooting based on mid and expert knowledge of Oracle EBS applications functionality and technology.
Work closely with users to understand their needs, support business change, and deliver a consistently highquality customer experience.
Provide remotebased functional support training for multiple EBS modules, globally.
Support client customizations, sharing implementation and best practices advice.
Develop application break fixes and workarounds for critical product defects.




Provide handson assistance using proprietary tools in a test environment or via remote client connectivity.
Develop upon legacy reporting and set a new framework in place to retire obsolete technology and reports.
Contribute to the development and management of knowledgesharing methodologies, diagnostic tools, and creative processes, to improve the user experience.
Implementing and customizing Oracle EBS and Apex applications to meet business requirements.
Creating PL SQL packages, procedures, and functions based on business requirements.
Developing and maintaining BI Publisher XML Publisher reports and optimizing SQL performance.
Skills
Troubleshooting skills and tenacity in problem solving.
Passionate focus on customer support and the ability to build long term, successful working relationships with users.
Excellent interpersonal, presentation and communication skills verbal written in English Spanish.
Attention to detail and the ability to learn quickly.
Ability to work calmly and professionally in high pressure situations.

Additional Benefits

Major Medical Insurance
Life Insurance
Saving Fund.
Christmas bonus
Food Coupons
Dental Insurance

Bolsa de trabajo México ofrecemos puesto de Oracle EBS APEX Support Analyst para el sector de Informatica Telecomunicaciones en la empresa Hope Industries de México, S. de R.L. de C.V de León. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Oracle EBS APEX Support Analyst Oracle EBS APEX Support Analyst (León)
🏢 Hope Industries de Mexico, de C.V
📍 León