Joining Cyberhaven offers a unique opportunity to revolutionize data protection through cutting-edge AI technology. Cyberhaven is dedicated to overcoming the challenges faced by traditional data security products, ensuring robust protection of critical data against insider threats in a rapidly evolving work environment. With a unique approach to data lineage, tracing data from its origin for better classification and protection, Cyberhaven combines the functionality of traditional data protection security tools into a single, more effective solution.

About the Role
We’re hiring a Technical Account Manager to help build the backline escalation function at Cyberhaven. This is a unique opportunity for a motivated problem solver who’s passionate about technology and customer success. In this role, you’ll become an expert in our Data Detection and Response platform, working with Security, IT, and engineering teams to resolve complex issues or escalate as needed. The adecuado candidate has experience with SaaS security products, endpoint agents (Windows, macOS, Linux),



and a background in supporting EDR or DLP tools at the L2/L3 level. You’ll thrive in a fast-paced, high-growth environment, contribute to improving internal processes, and serve as a trusted advisor to both customers and engineering.

What you’ll be doing:
- Analyze, troubleshoot and resolve complex technical issues reported by our customer base.
- Reproduce customer issues to verify problems and document steps to replicate for the Engineering and Development teams.
- Identify and escalate priority issues that need immediate attention, coordinating with our internal development teams and individual developers.
- Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
- Coordinate feedback to product management, development and operations teams.
- Ability to build and maintain relationships with project stakeholders, including

📌 Technical Account Manager (México)
🏢 Cyberhaven
📍 México