Position Summary

Premise is seeking a dynamic and commercially astute Sr. Manager, Customer Success to lead client relationships in Mexico. The idóneo candidate will be a seasoned advocate for client success, adept at cultivating and maintaining strong relationships, and possess deep expertise in the CPG and retail landscape in Mexico, with a particular focus on Traditional Trade. This role demands a proactive, resolute, and business-oriented leader with 10+ years of proven experience within CPG manufacturers and a comprehensive understanding of go-to-market, route-to-market, and route planning strategies. This leader will prioritize team interests to achieve business objectives and top performance.

The Senior Manager will engage with senior leadership (Sales Directors, CMOs, etc.) on a regular basis, positioning the Premise portfolio as the indispensable and preferred tech-tool for Retail Execution Intelligence in Mexico. Experience as a consultant, with top research agencies, and within a CPG manufacturer is essential. This role involves a mix of office and client site work,



collaborating closely with sales and field-force teams to drive adoption, provide actionable insights, enhance customer experience, and significantly contribute to revenue growth.

What You Will Do

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- Serve as the primary point of contact and strategic advisor for a significant portion of our commercial customer portfolio, with a concentrated focus on the Mexican CPG/FMCG market.
- Develop and maintain executive-level relationships with key stakeholders within client organizations, specifically sales and field-force leadership.
- Spend substantial time (as needed) at client headquarters and regional offices to provide strategic on-site support, develop complex action plans, and deeply integrate Premise solutions into client strategic tools and capabilities.
- Lead coordination with cross-functional teams (Operations, Product, Sales) to ensure strategic data delivery and address executive-le

📌 Sr. Manager, Customer Success (México)
🏢 Premise
📍 México