Job Title: Key Account Manager (Bilingual) Industry: 3PL / Third-Party Logistics
Reports To: General Manager
Job Type: Full-Time

Position Summary
The Key Account Manager is responsible for directly interfacing with clients to provide updates, schedule deliveries, solve problems, and attend performance meetings on site at the customer. The Key Account Manager is also responsible for the daily execution of import/export container movements, coordinating terminal appointments, and managing the physical yard. This role bridges the gap between drivers, yard operations, and the customer, ensuring on-time delivery, meeting all expectations and KPI’s of the customer while minimizing demurrage/detention fees, and maximizing profitability.

Key Responsibilities:

1. Customer Facing & Account Management
● Primary Contact: Serve as the main point of contact for assigned clients regarding container status, last-minute changes, and issue resolution.
● Customer Meetings: Attend regular client meetings (in-person) to review Key Performance Indicators (KPIs), such as on-time pickup/delivery, detention, and hot container turn times.
● Proactive Communication: Inform customers of delays, port congestion, or chassis shortages before they impact the supply chain.
● Relationship Building: Strengthen client relationships through professional, empathetic, and responsive service.
● Account Growth: Work with customers and identify new opportunities to further grow the account.

2. Drayage Dispatching & Operational Leadership
● Dispatcher Team Leadership: Supervise the daily workflow of the dispatcher team, providing guidance, conducting training, and ensuring accurate, efficient dispatching.
● Carrier Management:



Schedule and dispatch carriers to port terminals, rail ramps, and customer locations.
● Performance Monitoring: Monitor drivers' real-time locations to ensure on-time, efficient pickups and deliveries.

3. Yard Management & Terminal Operations
● Container Tracking: Monitor container availability (LFD - Last Free Day) via terminal portals to avoid demurrage.
● Equipment Control: Manage the inventory of empty containers, chassis, and loaded containers in the yard.
● Terminal Liaison: Coordinate with marine terminals and railroads to ensure efficient turn times for drivers.

Requirements & Qualifications
● Experience: 3–5+ years of experience in drayage dispatching, trucking logistics, or container management (required).
● Bilingual – Must be proficient in reading, writing, and speaking both English and Spanish.
● 3PL Experience: Proven experience in a 3PL or Asset-based brokerage environment.
● Leadership Skills: Demonstrated ability to lead, mentor, and motivate a team.
● Technical Skills: Proficiency in TMS software, YMS software, Microsoft Outlook, and Excel.
● Communication: Exceptional verbal and written communication skills for client-facing meetings.
● Problem-Solving: Ability to think critically, make decisions under pressure, and resolve customer complaints.
● Education: High School Diploma required; Bachelor’s degree in Supply Chain/Logistics preferred.
Core Competencies
● Client Intimacy: A desire to understand and meet the unique needs of the customer.
● Proactive Attitude: Ability to anticipate problems and act in a fast-paced environment.
● Accountability: High ownership of results, including KPI

📌 Key Account Manager bilingue bilingue (Ciudad de México)
🏢 Valoroo
📍 Ciudad de México