Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
General supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
19,000 trained professionals
300+ locations worldwide
Fortune 500
Globally unified systems

Job Description Major Duties and Responsibilities
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) Department
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace TRANSCON Files and reporting
Use export TRANSCON Workflow on daily basis
Ensure accurate and timely client and vendors billing.
Ensure delivery of freight and timely clearance when applicable
Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs




Meet KPI standards in accordance with the Company’s procedures
Network communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

KNOWLEDGE & BEHAVIORS:
Knowledge:
Expeditors’ Company Policies and Procedures
Basic local regulatory knowledge for compliance
Global Logistics Industry knowledge
Hazardous materials certification (preferred)
Behaviors:
Positive and willing to help attitude

Qualifications Skills:
Pro-active, strong organizational skills.
Good computer skills (Excel, Word)
85% Fluent in English
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Additional Information Expeditors offers excellent benefits:
We offer:
-Legal Benefits
-Job stability
-Type of position: full-time, permanent contract
-Work from home:
No (any changes will be notified)
All your information will be kept confidential in accordance with EEO guidelines.

📌 Service Center Transcon (Transportation) Customer Servicer Representative (Ciudad Juárez)
🏢 Expeditors
📍 Ciudad Juárez