Installing technical troubleshooting and

fixing desktops, printers, laptops and other computer

peripherals hardware problems as well as desktop applications.

•

Basic knowledge of enterprise LAN and WAN

setups and concepts. Ability to perform smart hand activity

under instruction-based activities at sites and from Remote Team.

•

Ability to lift / move computer equipment

weighing up to 50Lbs.

•

Expert in desk side support and PC break/fix

including basic administration of Windows O/S and MAC OS.

•

Usage Knowledge of TCP/IP networking, DNS,

DHCP, VPN, and RDP.

•

Smart hand support for peripheral and

networking hardware, including, but not limited to:

•

monitors, keyboards, mice, printers, fax

machines, scanners, routers, wireless routers, switches,

firewalls, racks, cabinets, multi-

port data termination panels all under ‘Smart

Hands’ capability.

•

Ability to troubleshoot issues with systems

and networks using good deductive reasoning skill and

troubleshooting & resolving issues related to end-user





network cabling.

Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.

Knowledge

of popular operating systems, software

applications, and remote

connection systems: MS Windows, MS

office 365, Active Directory, SCCM,

DHCP, VPN and others.

Requirements

Excellent written and oral communications

skills with clients and management as well as people skills.

•

Ability to work with deadlines and complete

tasks on time. Takes proactive ownership and works with a sense

of urgency

• Bilingual

(English & Local B2)

Items
Console cable for CISCO and Silver Peak
Full Internet ready mobile,
Noise Cancellation head sets
Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop ,
RJ45 port on Laptop
•

Experience of ticketing tools (ServiceNow

/ Remedy etc.) additional advantage

Benefits $35/hr and $250/day

📌 IT Network Engineer SP (Ciudad de México)
🏢 Brilliant Computers
📍 Ciudad de México