Healthcare Contact Center Specialist – Guadalajara (Onsite) Company: AGS Health
Location: Guadalajara, Jalisco – Onsite
Job Type: Full-Time
Shift Timing: MONDAY TO FRIDAY - TENTATIVE SAT 40hr per week
7 am - 4 pm CST
Salary: $19,500 MXN + benefits above law
We are looking for Contact Center Specialists to support patients and customers through inbound and outbound calls.
Responsibilities:
Handle patient/customer calls and inquiries.
Schedule, reschedule, and cancel appointments.
Verify patient and insurance information.
Resolve customer concerns and document interactions.
Follow healthcare privacy and service standards.
Requirements:
Bachelor's degree — mandatory .
Healthcare, hospital, insurance, or patient call center experience.
Strong communication and customer service skills.
Ability to multitask and work with multiple systems.
Experience with healthcare systems such as Epic is a plus.