Resolve high-complexity customer issues on the Blue Yonder WMS system Own customer solutions for Tier 1/2 customers and engage in early implementation projects Collaborate with TAMs on support consumption and adoption improvement plans Achieve high customer satisfaction and positively impact NPS scores Ensure adherence to SLA/SLO, quality standards, and practices Champion high-quality service operations and continuous improvement Implement monitoring and diagnostics practices using applicable M&D; tools Improve solution stability through early detection, resolution, and incident recurrence prevention Provide out-of-office support and work shifts to facilitate 24x7 customer support Communicate effectively with customers and Blue Yonder stakeholders Collaborate with Blue Yonder teams and partners Demonstrate professionalism, empathy, assertiveness, and respect for cultural differences Develop knowledge of Blue Yonder WMS product features and functionalities Support constructive customer conversations about business-process impacts and workarounds Demonstrate expertise in Saa S technical toolsets, solution architecture, Azure technologies, frameworks, tools, and technologies Train and mentor team members to improve the team’s techno-functional capability Own Tier 1/2 solutions, enhance solution stability and service quality, and increase customer consumption and adoption Demonstrate customer centricity and innovate through teamwork Requirements Bachelor’s degree in computer science, Engineering, or related field 5+ years of experience in a technical support role or similar customer-facing role Strong knowledge of Blue Yonder WMS product,



both functional and technical Strong knowledge of Azure and relevant tools and technologies Demonstrated experience troubleshooting complex technical issues Knowledge of KCS methodology Knowledge of process improvement through lean methodology and automation Strong verbal and written communication skills Ability to communicate technical concepts to a non-technical audience Ability to work collaboratively with customers, team members, and partners Experience training and mentoring team members Ability to work under pressure in a fast-paced environment and meet tight deadlines Willingness and ability to provide out-of-office support and work shifts for 24x7 customer support WLM (Warehouse Labor Management) product knowledge is nice to have Core Competencies

Demonstrates expertise in Blue Yonder WMS and Azure technologies, with a strong focus on customer satisfaction and service quality. Capable of troubleshooting complex technical issues and implementing process improvements through lean methodology and automation.

Highest-signal resume keywords Blue Yonder WMS Expertise Azure Technologies Knowledge Technical Support Experience Process Improvement Methodologies Customer Communication Skills ATS Optimization Keywords Hard Skills Technical Support Troubleshooting Process Improvement Lean Methodology Automation KCS Methodology Saa S Technical Toolsets Solution Architecture WLM Product Knowledge Customer Solutions Management Soft Skills Effective Communication Empathy Team Collaboration Professionalism Assertiveness Industry Keywords Customer Satisfaction NPS Scores SLA/SLO Adherence Service Operations Continuous Improvement Tools & Technologies Blue Yonder WMS Azure M&D; Tools Saa S Tools Technical Toolsets #J-18808-Ljbffr

📌 Senior support engineer (Monterrey)
🏢 Jobtailor
📍 Monterrey