**Company Introduction**:
WorldStrides is the integral leader in educational travel and experiential learning.
The company was founded in **** to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world.
WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports.
Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.
The Trip Enrollment Advisor is responsible for driving student trip enrollments through proactive outbound outreach to parents and guardians following parent meetings.
This role serves as a consultative enrollment advisor, helping families understand program benefits, answer questions, address concerns, and complete the registration process.
As a critical link between parent meeting attendance and student enrollment, the Enrollment Specialist plays a key role in converting interest into commitment and helping more students access life-changing educational travel opportunities.
Key Responsibilities
- Enrollment Conversion
- Place outbound calls to parents of middle and high school students who attended a trip parent meeting, using a provided call script and cadence.
- Open each call warmly and personally — referencing the specific meeting, teacher, and destination — to build rapport before discussing enrollment.
- Ask open-ended discovery questions to identify what's holding a parent back (cost, spousal discussion, trip questions, safety concerns, etc.) rather than relying on a single scripted prompt.
- Clearly and confidently communicate the time-sensitive early enrollment discount and its deadline,



framing it around the value to the student.
- Handle a range of common objections (payment plans, needing to consult a spouse, student hesitation, safety questions, cancellation policy, etc.) using approved talking points.
- Accurately log call outcomes using detailed disposition codes (e.g., specific objection type, follow-up commitment, enrollment completed) to support pilot reporting and coaching.
- Meet daily and weekly targets for call volume, contact rate, and enrollment conversions.
Parent Engagement
- Build rapport and establish trust with parents and guardians.
- Answer questions regarding trip details, safety, payment plans, fundraising opportunities, policies, and deadlines.
- Reinforce key information shared during the parent meeting.
- Provide a positive and supportive enrollment experience.
Objection Handling
- Utilize discovery techniques to uncover concerns and hesitations.
- Address objections related to cost, timing, student readiness, safety, logistics, and family decision-making.
- Present available options and resources that help families move forward with enrollment.
Documentation & Follow-Up
- Accurately document all interactions in CRM and contact center systems.
- Track call outcomes, objections, enrollment status, and next steps.
- Maintain compliance with all documentation and quality standards.
Performance & Quality
- Meet or exceed enrollment conversion goals.




- Achieve established productivity and contact targets.
- Maintain high-quality customer interactions and adherence to approved scripts and processes.
- Participate in coaching sessions, training, and calibration activities.
**Qualifications**:
Required
- Experience in customer service, sales, retention, or outbound calling.
- Excellent verbal and written communication skills.
- Strong objection-handling and problem-solving abilities.
- Ability to build rapport quickly and influence purchasing decisions.
- Comfortable working in a metrics-driven environment.
Preferred
- Contact center experience.
- Experience in education, travel, enrollment, admissions, or consultative sales.
- Familiarity with CRM systems and customer engagement platforms.
Key Competencies
- Consultative Selling
- Relationship Building
- Active Listening
- Persuasion & Influence
- Objection Handling
- Customer Focus
- Accountability
- Time Management
- Attention to Detail
- Resilience
Work Perks:
- Fun & driven environment.
- Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
- +10% of gross salary as food stamps.
- 1 paid volunteer day & 25 PTO* days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
- Statutory Holidays by Mexican Federal Labor Law.
- Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
- Flexible work schedule providing on-site and hybrid opportunities.
- Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
- Fitness opportunities.
- Emplo

📌 Trip Enrollment Advisor (Mérida)
🏢 Worldstrides
📍 Mérida