? We’re Hiring: Contact Center Specialist | Guadalajara, Mexico

Location: Guadalajara, Jalisco – Onsite

Type: Full-time / Permanent

Salary: $19,500 MXN + benefits above the law

Annual performance bonus + relocation support may be available

We’re looking for a Contact Center Specialist to be the first point of contact for patients and healthcare consumers, delivering excellent service through inbound and outbound calls.

What you’ll do:

- Handle high-volume inbound calls professionally
- Schedule, reschedule, and cancel patient appointments
- ? Verify patient and insurance information
- Document interactions in CRM/EHR systems
- ? Resolve customer concerns and coordinate with healthcare teams
- Maintain patient confidentiality and follow privacy/HIPAA standards
- Meet quality, productivity,



attendance, and service-level goals

What we’re looking for:

- University/college degree required
- Customer service, contact center, healthcare, or patient access experience preferred
- Excellent communication and problem-solving skills
- Ability to multitask across multiple computer applications
- Healthcare systems experience, such as Epic , is a plus

Interested? Apply now or send me your CV to learn more!

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📌 Call Center Agents (Jalisco)
🏢 Gracemark Solutions
📍 Jalisco