**Company**
Rebag, the ultimate destination for buying and selling the most coveted designer handbags, accessories, shoes and apparel, is an e-commerce company reimagining the role of luxury in the second-hand market.
Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.
Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way.
The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut.
Founded in **** by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date.
In ****, Rebag was named one of Fast Company's Most Innovative Companies.
Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.
**Responsibilities**
- Oversee order processing, including cancellations and refunds on Rebag and marketplaces
- Troubleshoot problematic orders, shipping delays, and any other related complications and work with cross-functional (customer service, operations, retail) teams to resolve promptly and improve for future experiences




- Perform fraud review on orders flagged in our internal queue with a focus on quick communication to the client
- Review, troubleshoot, and submit any bank chargebacks or Paypal disputes in a timely manner
- Oversee third party marketplace questions and escalations.
- Performs daily checks of order statuses within our backend and plug-in
- Assist in various audit requests throughout the calendar year.
- Perform and support any other ad-hoc duties as assigned within the Ecommerce Operations scope
**Requirements**:
- 1-2 years of previous experience in ecommerce or a dual ecommerce/customer service role
- Process oriented and high attention to detail, with a strong ability to prioritize tasks
- Strong written and communication skills with ability to clearly present ideas and provide feedback
- Startup minded, positive, and a hands-on attitude.
- Ability to multi-task in a fast-paced entrepreneurial environment
- Shopify Plus and Zendesk experience is a plus
- Bachelor's Degree
- Ability to operate fully remotely and digitally
- Ability to work from home in a professional and rigorous way
- Perfect English in both verbal and written communications
- Long term commitment and willingness to grow with the company
**Your resume must be English, otherwise it won't be considered.

📌 E-Commerce Operations Coordinator (Guadalajara)
🏢 Rebag
📍 Guadalajara