We're a remote travel team looking for a Travel Customer Service Representative to support our clients throughout every stage of their travel experience, from initial booking through post-trip follow-up.

You'll be the voice of our team, handling inquiries, resolving issues, and making sure every traveler feels informed and taken care of. This is a fully remote position with adaptable scheduling and full training provided from day one. Prior travel industry experience is not required.

Key Responsibilities

- Respond to client inquiries via email, phone, and messaging systems

- Process itinerary changes, cancellations, and special travel accomodations

- Provide accurate guidance on travel requirements and agency policies

- Conduct proactive check-ins with clients ahead of travel dates

- Efficiently manage and resolve customer concerns with professionalism

What Were Looking For





- Customer-first mindset with strong communication skills

- Experience in customer support, hospitality, or tourism preferred

- Reliable, organized, and capable of multitasking

- Comfortable navigating online systems and digital booking tools

- Passionate about travel and delivering excellent service

Technical Requirements

- Laptop or desktop computer.

- Reliable broadband internet connection.

- Smartphone for communication and updates.

What We Offer

- Work-from-home flexibility

- Flexible hours

- Training and mentorship

- Growth opportunities within a growing travel company

- Access to industry discounts and travel benefits

- Positive and team-oriented culture

📌 Travel Customer Service Representative (Guadalajara)
🏢 Consultwithtray
📍 Guadalajara