We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

Specializes in overseeing residential neighborhoods and shared living spaces, offering professional guidance and operational support for a wide range of community types. Their approach blends technology, resident service, and regulatory expertise to streamline property oversight for both homeowners and board members alike.

As ACAM , you will be responsible for:

Support the daily operations of community associations, ensuring professional services and outstanding customer satisfaction in line with the service level agreement and the company's guiding principles.

Essential Duties and Responsibilities:

- Adhere to the company's guiding principles and respond to all calls/emails within 24 hours.
- Maintain up-to-date knowledge of state and regulatory statutes, as well as community documents, policies, and procedures.
- Manage clubhouse and pool reservation process.
- Upload community documents to the archive, including annual meeting votes/sign-ins/proxies and legal documents.
- Assist with resident correspondence related to violations, community forms, payment questions, ACC requests, reservation details, and more.
- Assist in managing the volunteer process for assigned associations, maintain a data file of volunteers for each committee, and manage committee requests.




- Set up files for new associations as assigned and maintain association files according to standard office procedures.
- Assist the CAM with researching resident requests, and securing locations and dates for meetings.
- Build and maintain positive relationships with residents to ensure high service levels, timely resolution of concerns, effective communication, and continuous improvement in community services.
- Attend monthly manager and training meetings as required.
- Conduct business with the highest standards of personal, professional, and ethical conduct at all times.
- Display exceptional ability to analyze and handle a variety of situations that could otherwise become potential problems.

Work Schedule:

Monday - Friday

Standard schedule: 9am - 6pm Mexico City time

Daylight-savings: 8am - 5pm Mexico City time

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

Benefits:

Competitive Salary (According to experience).

Remote Work.

Work Stability.

Computer equipment.

Christmas bonus of 30 days (Aguinaldo).

12 vacation days after the first year.

IMSS.

Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

Minor medical insurance (Clinic may vary according to your city).

Food vouchers (10% of the gross salary).

Restaurant tickets ($2,052 pesos).

Saving fund (8% of the gross salary).

Competencies

Ability to prioritize Detail Oriented Customer Oriented Time Management Attention to Detail Communication Skills

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