**Role Summary**:
The CLM Support Specialist provides first-line support for users of a Contract Life Management (CLM) system, handling user queries, resolving basic technical issues, performing routine system tasks, and escalating complex problems.
The role emphasizes timely issue resolution, customer service excellence, and adherence to SLAs.
**Key Responsibilities**:
- Troubleshoot and resolve basic system issues (e.g., login errors, navigation, contract tasks).
- Escalate complex problems to technical teams or vendors with proper documentation.
- Maintain detailed ticket records and contribute to knowledge base and FAQs.
- Collaborate with internal teams and participate in ongoing training and process improvement initiatives.
**Qualifications**:
- 2+ years in customer support or help desk roles, ideally in SaaS or CLM.
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow).
- Basic knowledge of CLM systems and contract-related processes.
(Ariba, Ironclad, Icertis)
- Strong communication, problem-solving, and time management skills.
- Bachelor's degree in Computer Science or related field preferred.
**Nice to Have**:
- IT support or CLM certifications
- Familiarity with legal or contract management documentation
Pay: $16,****** - $22,****** per month
Work Location: Remote