OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through general simplicity with trusted transparency.

WHAT YOU WILL DO:

The Desktop Support Associate will play a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organization and will provide hands-on support for hardware, assist with equipment lifecycle activities, and contribute to the overall inventory and logistics operations.

KEY RESPONSIBILITIES:

Fulfill materials and equipment requests efficiently and accurately

Deploy desk setups and monitor configurations

Provide desk-side support and manage quick-fix solutions

Collect IT equipment for terminations, upgrades, or decommissions

Assist with internal desk moves and hardware relocations

Provide troubleshooting and Tier-1 support where appropriate

Maintain and restock IT cabinets and vending machines

Perform Level 1 vending machine maintenance (training provided)

Conduct vending machine planogram changes, relocations, and decommissions

Proactively manage inventory within deployment scope

Track all hardware using internal data systems to ensure traceability

Manage e-waste logistics and support donation requests

Receive inbound hardware and conduct physical inventory counts





Support LATAM shipments and coordinate outbound logistics as needed

Work closely with regional inventory teams to align operational efforts

Participate in cycle counting and contribute to overall stock accuracy

Complete special projects as assigned by site leadership

ESSENTIAL CRITERIA:

Education: Associate degree in IT, Computer Science, or related field (or equivalent experience)

Experience: 1+ year of experience in IT support, help desk, or desktop support

Proficiency in Microsoft Office, particularly Excel and Outlook

Strong English communication skills, both verbal and written

Excellent time management and prioritization skills

Detail-oriented with strong organizational abilities

Ability to work effectively both independently and as part of a team

Professionalism and a strong customer service mindset

DESIRABLE CRITERIA:

Experience in logistics, warehousing, manufacturing, or similar environments

Familiarity with inventory tracking systems or asset management tools

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

📌 Desktop Support Associate (Azcapotzalco)
🏢 Eos
📍 Azcapotzalco