/u003cp/u003e/u003cstrong/u003eJob ID:/u003c/strong/u003e /u003cspan/u003e191285/u003c/span/u003e/u00a0/u003cbr/u003e/u003cstrong/u003eRequired Travel/u003c/strong/u003e :/u003cspan/u003eMinimal/u003c/span/u003e/u00a0/u003cbr/u003e/u003cstrong/u003e/u003cspan/u003eManagerial - No/u003c/span/u003e/u003c/strong/u003e/u003cbr/u003e/u003cstrong/u003eLocation:/u00a0/u003cspan contenteditable=/"false/"/u003eMexico-Guadalajara (AM)/u003c/span/u003e/u003c/strong/u003e/u00a0/u003c/p/u003e/u003cdiv/u003e/u003cdiv style=/u0027padding: 10px 0px;border: 1px solid transparent;/u0027/u003e/u003cdiv style=/u0027font-size: 20px;word-wrap: break-word;/u0027/u003e/u003cH2 style=/u0027font-size: 1em; margin: 0px/u0027/u003e/u003cb/u003eWho are we?/u003c/b/u003e/u003c/H2/u003e/u0026#13;/u003c/div/u003e/u003cdiv/u003e/u003cp/u003eAmdocs helps those who build the future to make it amazing.

With our market-leading portfolio of software products and services, we unlock our customers/u2019 innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.

Our approximately 30,000 employees around the globe are here to accelerate service providers/u2019 migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Integral Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023./u003c/p/u003e/u003c/div/u003e/u003c/div/u003e/u003cdiv style=/u0027padding: 10px 0px;border: 1px solid transparent;/u0027/u003e/u003cdiv style=/u0027font-size: 20px;word-wrap: break-word;/u0027/u003e/u003cH2 style=/u0027font-size: 1em; margin: 0px/u0027/u003e/u003cb/u003eIn one sentence/u003c/b/u003e/u003c/H2/u003e/u0026#13;/u003c/div/u003e/u003cdiv/u003e/u003cp/u003eResponsible for providing outstanding technical support to a global customer base./u003c/p/u003e/u003cp/u003eKeeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis,



troubleshooting and reproduction./u003c/p/u003e/u003c/div/u003e/u003c/div/u003e/u003cdiv style=/u0027padding: 10px 0px;border: 1px solid transparent;/u0027/u003e/u003cdiv style=/u0027font-size: 20px;word-wrap: break-word;/u0027/u003e/u003cH2 style=/u0027font-size: 1em; margin: 0px/u0027/u003e/u003cb/u003eWhat will your job look like?/u003c/b/u003e/u003c/H2/u003e/u0026#13;/u003c/div/u003e/u003cdiv/u003e/u003cul/u003e/u003cli/u003eProvide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications./u003c/li/u003e/u003cli/u003eInvestigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution./u003c/li/u003e/u003cli/u003eAnalyze production issues from the business and application/code perspective and outlines corrective actions./u003c/li/u003e/u003cli/u003eTechnical focal point with other teams to resolve cross product/solution issues./u003c/li/u003e/u003cli/u003eOwnership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues./u003c/li/u003e/u003cli/u003eBring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools,



various innovations and techniques and the reuse of existing solutions./u003c/li/u003e/u003cli/u003eContribute in meeting various SLA/u0026rsquo;s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization./u003c/li/u003e/u003cli/u003eOnboard new employees and train them on processes and collaboration with team members.

Take active role in team building, including technical mentoring and knowledge transfer./u003c/li/u003e/u003cli/u003ePartner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied./u003c/li/u003e/u003c/ul/u003e/u003c/div/u003e/u003c/div/u003e/u003cdiv style=/u0027padding: 10px 0px;border: 1px solid transparent;/u0027/u003e/u003cdiv style=/u0027font-size: 20px;word-wrap: break-word;/u0027/u003e/u003cH2 style=/u0027font-size: 1em; margin: 0px/u0027/u003e/u003cb/u003eAll you need is.../u003c/b/u003e/u003c/H2/u003e/u0026#13;/u003c/div/u003e/u003cdiv/u003e/u003cul/u003e/u003cli/u003eBachelor/u0026rsquo;s degree in Computer Science/Information Technology or equivalent/u003c/li/u003e/u003cli/u003e5 years/u0026rsquo; experience as a Software Support Engineer/u003c/li/u003e/u003c/ul/u003e/u003c/div/u003e/u003c/div/u003e/u003cdiv style=/u0027padding: 10px 0px;border: 1px solid transparent;/u0027/u003e/u003cdiv style=/u0027font-size: 20px;word-wrap: break-word;/u0027/u003e/u003cH2 style=/u0027font-size: 1em; margin: 0px/u0027/u003e/u003cb/u003eWhy you will love this job:/u003c/b/u003e/u003c/H2/u003e/u0026#13;/u003c/div/u003e/u003cdiv/u003e/u003cul/u003e/u003cli/u003eGet a chance to gain valuable experience and wide knowledge of Software integrative systems!/u003c/li/u003e/u003cli/u003eGet the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!/u003c/li/u003e/u003c/ul/u003e/u003c/div/u003e/u003c/div/u003e/u003c/div/u003e/u003cp/u003e/u003cu/u003e/u003cstrong/u003e/u003ca href=/"https://www.amdocs.com/sites/default/files//"/u003e/u00a0Amdocs is an equal opportunity employer.

We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce/u003c/a/u003e/u003c/strong/u003e/u003c/u/u003e/u00a0 /u00a0 /u00a0 /u00a0 /u00a0 /u00a0 /u00a0 /u00a0 /u00a0/u00a0/u003c/p/u003e

📌 Software Support Specialist (Tlalnepantla de Baz)
🏢 Amdocs
📍 Tlalnepantla de Baz