Healthcare Contact Center Specialist – Guadalajara (Onsite) Company: AGS Health Location: Guadalajara, Jalisco – Onsite Job Type: Full-Time Shift Timing: MONDAY TO FRIDAY - TENTATIVE SAT 40hr per week 7 am - 4 pm CST Salary: $19,500 MXN + benefits above law We are looking for Contact Center Specialists to support patients and customers through inbound and outbound calls. Responsibilities: Handle patient/customer calls and inquiries. Schedule, reschedule, and cancel appointments. Verify patient and insurance information. Resolve customer concerns and document interactions. Follow healthcare privacy and service standards. Requirements: Bachelor's degree — mandatory . Healthcare, hospital, insurance, or patient call center experience. Strong communication and customer service skills. Ability to multitask and work with multiple systems. Experience with healthcare systems such as Epic is a plus. Work Location: Onsite – Guadalajara, Jalisco.