Job Title: Customer Service Representative

Employment Type: Full-Time
Please submit your CV/Resume in English. Proficiency in English is required.

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. This role is adecuado for someone who is organized, proactive, and passionate about delivering excellent service across various communication channels. As the first point of contact for our clients, you will play a key role in building trust and maintaining long-term relationships.

Key Responsibilities

Client Support

- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy.
- Resolve product or service issues by clarifying the customer's concern, determining the cause, and following up with effective solutions.
- Ensure customer satisfaction through timely follow-up and clear communication.
- Maintain a calm and positive demeanor in high-volume or escalated situations.

Administrative & Technical Support

- Accurately input and update customer data in CRM or internal databases.
- Process orders, returns, or service requests in coordination with other departments.
- Track and manage open cases to ensure resolution within established timelines.
- Generate customer service reports or summaries as needed by supervisors or management.

Team Collaboration

- Coordinate with other departments (logistics, technical support, sales) to resolve complex cases.
- Participate in training sessions to stay updated on product knowledge, internal systems, and service standards.
- Share customer feedback and common issues to help improve internal processes.

Skills and Qualifications





- 1–3 years of experience in customer service, client support, or a similar role.
- Excellent communication skills in English (both written and verbal).
- Strong interpersonal skills, with a friendly and professional attitude.
- Proficient with Microsoft Office (Excel, Outlook, Word) and familiar with CRM tools.
- Strong attention to detail and organizational skills.
- Ability to work independently as well as part of a team.
- Comfortable handling multiple tasks and shifting priorities.

Preferred Qualifications

- Experience working in fast-paced environments (e.g. retail, logistics, healthcare, tech).
- Bilingual in English and Spanish (a plus, but not required).
- Familiarity with customer satisfaction metrics and reporting tools.

Compensation and Benefits

- Competitive salary, based on experience.
- Fixed working schedule, Monday to Friday (some flexibility depending on the role).
- Collaborative work environment with opportunities for career development.
- Training provided to support growth and success in the position.

If you are passionate about delivering outstanding customer experiences and thrive in a team-oriented setting, we encourage you to apply.
Please submit your CV/Resume in English, highlighting your relevant experience and skills.

Join us and help build positive, lasting relationships with every interaction.

Job Type: Full-time

Pay: $9,211.15 - $19,235.70 per month

Application Question(s):

- What are your salary expectations?
- What is your English level? (C1-C2 required)
- Are you able to work on site or just remote? Location: C. 13 102, entre Avenida Shutan Medina, Residencial Montecristo, 97133 Mérida, Yuc.

Work Location: In person

📌 Customer Service Representative (México)
🏢 Solvo Global
📍 México