Job Title: Healthcare Call Center Representative
Location :Guadalajara, Jalisco. (onsite)-FTE

Job Summary: Healthcare Call Center Representative

Role description The Contact Center Specialist serves as the first point of contact for patients and customers,providing exceptionalservice through inbound and outbound calls. The role supports patientscheduling, registration, appointment management, information requests, and issueresolution while ensuring a positive patient experience and adherence to healthcareregulations and organizational standards.Job-family Customer ServiceReporting authority Team leaderDirect reports NAHeadcount span Direct span: NARolled-up span: NAProject span NASite responsibility NAAbout AGSAGS Health is a leading technology-enabled revenue cycle management (RCM) company that partners with healthcare organizations tooptimize financial performance and operational efficiency. The company leverages advanced technologies—including AI-driven coding,analytics, and automation—to deliver solutions across patient access, medical coding, billing, clinical documentation improvement, anddenial management.With a integral workforce of over 16,000 professionals and delivery centers in India, the Philippines, and the U.S., AGS Health serves morethan 150 healthcare organizations, including many of the top hospitals and health systems in the United States. Backed by Blackstone,AGS Health is at the forefront of digital transformation in healthcare revenue operations, driving measurable improvements in accuracy,compliance, and revenue recovery.Detailed responsibilities Answer high-volume inbound calls from patients, providers, and healthcare consumersin a professional and courteousmanner. Schedule, reschedule,



and cancel patient appointments across Baylor Scott & White Health facilities and clinics. Provide accurate information regarding healthcare services, providers, locations, and procedures. Verify patient demographics, insurance information, and registration details. Resolve customer concerns and inquiries while maintaining a high level of patient satisfaction. Document all interactions accurately in electronic health record (EHR) and customerservice systems. Collaborate with clinics, providers, and support departments to address patient needs and service issues. Follow established call center procedures, workflows, and service standards.Job Description: Contact Center Specialist (Spec) Maintain confidentiality of patient information and comply with HIPAA and privacy regulations. Meet performance metricsincluding quality, productivity, attendance, and service-level goals.Key result areasCustomer Service Excellence, Appointment Scheduling, Patient Registration, Call Handling, Healthcare Administration, InsuranceVerification, CRM/EHR Systems, Conflict Resolution, Communication Skills, Data Entry &Documentation;, Team Collaboration and HIPAA.ComplianceAcademic and professional background Graduation mandate. Previous customerservice, contact center, healthcare, or patient access experience preferred. Strong verbal and written communication skills. Ability to multitask and navigate multiple computer applicationssimultaneously. Strong problem-solving and customer-focused mindset. Experience with healthcare systems such as Epic is an advantage.Compensation and benefitsCompetitive remuneration, annual performance-based bonus,standard industry benefits. Relocation package, as percompany policy will apply for candidates outside the office base city.

Job Types: Full-time, Contract

Pay: $11,607.17 - $22,960.77 per month

Work Location: In person

📌 Healthcare Call Center Representative (México)
🏢 Gracemark
📍 México