We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About our client:
A Community Association Management Company that believes integrity, trust, experience, and support are a crucial part of building and maintaining a community. They encourage their team to actively participate in growing their business by helping define best practices every day.
We are looking for a Customer Support Specialist to provide exceptional customer service and quality administrative support to internal and external clients.
Responsibilities:
- Handle incoming calls and e-mails from homeowners.
- Manage review, assignment, and follow-up for work orders.
- Manage deadlines related to work order tasks.
- Manage, review, process, and monitor non-complex Design Review Committee or Architectural Review Committee applications.
- Escalate items requiring support to higher-level Community Support team members or the Community Manager.
- Document actions taken in the system.
- Update vendors assigned to the Community as requested.
- Other duties and special projects as assigned.
Work Schedule:
Monday to Friday
- During daylight saving: 9:00 a.m. 6:00 p.m. CST MX
- Regular schedule: 10:00 a.m. to 7:00 p.m. CST MX
This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you).
**Available only for applicants living in Mexico**
Benefits:
- Competitive Salary (According to experience)
- Law benefits
- Remote Work
- Work Stability
- Computer equipment
- Major medical insurance
- Christmas bonus of 30 days (Aguinaldo)
After the first 3 months, we add the following:
- Minor medical insurance (Clinic may vary according to your city).
- Life Insurance.
- Food vouchers (10% of the gross salary).
- Restaurant tickets. ($2,069 pesos).
- Saving fund (8% of the gross salary).
Requirements:
MUST: Advanced English (Strong communication skills: writing and speaking).
- Around 3 years of experience with customer service (high-volume) and administrative tasks.
- Previous experience in positions in the HOA, property management, or hospitality industry is preferred.
- Experience working within business systems and platforms.
- Experience with accounts payable or financial processing is a plus