Guadalajara, Jalisco
Job Summary

Expertise knowledge in UCCE, ICM, Cisco IPT with 6+ years of relevant experience Expertise in SIP protocol, SIP call flow and SIP troubleshooting Implementation experience and background Lead and Support Major Version upgrades and platform Migrations UCCE end to end troubleshooting Hands-on experience in SQL Queries Cisco Dialer experience and troubleshooting End to end coordination with TAC and 3P vendors Incident Management and Release Management experience Cisco ICM scripting knowledge (optional)

Key Responsibilities

Expertise knowledge in UCCE, ICM, Cisco IPT with 6+ years of relevant experience Expertise in SIP protocol,



SIP call flow and SIP troubleshooting Implementation experience and background Lead and Support Major Version upgrades and platform Migrations UCCE end to end troubleshooting Hands-on experience in SQL Queries Cisco Dialer experience and troubleshooting End to end coordination with TAC and 3P vendors Incident Management and Release Management experience Cisco ICM scripting knowledge (optional)

Skill Requirements

Cisco Voice

Primary - Cisco Voice , UCCE and ICM\\r\\nSecondary - Cisco IPT

Other Requirements

Network Voice

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📌 Administrator - Cisco Customer Voice Portal (CVP) (México)
🏢 HCLTech
📍 México