Who We Are

Impact Advisors Mexico is part of Impact Advisors, a leading U.S.-based healthcare consulting organization. Through specialized service lines such as Nearshore Workforce Solutions (NWS), we provide high-performing professionals who support healthcare organizations across clinical, financial, operational, and technology functions. Our associates work alongside client teams to drive efficiency, quality, and business outcomes while building meaningful careers in a collaborative and growth-oriented environment.

About the Role

We are currently seeking a Contact Center Specialist to support patient access and customer service operations for healthcare organizations in the United States. Our teams provide essential support services that help healthcare organizations deliver exceptional patient experiences. By combining industry-focused training, healthcare technology, and a people-first culture, we create an environment where associates can make a meaningful impact while continuously developing their skills and advancing their careers.

How You'll Make an Impact

- Serving as a first point of contact for patients by answering calls and responding to inquiries with professionalism and care.
- Helping route patient needs appropriately by directing callers to the right personnel or initiating triage messages for medical staff review.
- Supporting patient access by scheduling and updating appointments, radiology exams, and diagnostic tests according to established protocols.
- Maintaining accurate patient records by registering, updating, and documenting information in electronic medical record systems.
- Helping ensure billing and administrative accuracy by verifying insurance information and assisting with medical records requests.

What You'll Bring

Must-Have Qualifications

- Fluent English and Spanish communication skills, both written and verbal.
- Minimum of 5 years of experience supporting English-speaking customers.
- Minimum of High school diploma or equivalent.
- Experience in customer service, administrative support, contact center operations,



or a related field.
- Basic proficiency with Microsoft Office and general computer systems.
- Strong communication, organization, multitasking, and attention-to-detail skills.

Nice-to-Have Qualifications

- Previous experience in a U.S.-based call center or supporting U.S.-based customers.
- Previous exposure to healthcare, clinics, patient services, scheduling, medical records, or healthcare administration.
- Associate or bachelor's degree preferred.
- These qualifications can help you stand out; however, we recognize that exceptional talent can come from many different backgrounds and experiences. Whether you already bring some or all of these experiences, we'd love the chance to learn more about your experience, we’re interested in rewarding with a higher salary based on these qualifications and overall fit.

What We Offer

- Salary (range): $20,000 gross per month.
- Monthly grocery vouchers: MXN $4,000.
- Major and minor medical insurance.
- TotalPass wellness program membership.
- Five additional PTO days available before completing your first year.
- Certification opportunities when applicable to the role.

Grow With Us

We believe career growth is an ongoing journey. Through mentorship, training, certification opportunities when applicable, and continuous learning, we support our associates in reaching their professional goals. Whether your aspirations involve developing specialized expertise, expanding your responsibilities, or pursuing future growth opportunities, Impact Advisors Mexico provides the resources and support to help you succeed.

If you are passionate about delivering exceptional service and building a rewarding career within the healthcare industry, we invite you to explore this opportunity and apply today.

Job Type: Full-time

Pay: $18,000.00 - $18,500.00 per month

Application Question(s):

- Estamos ubicados enseguida del metrobus de la colonia Del Valle. Vives a menos de una hora de la locacion ?
- Do you have experience working in contact centers?

Experience:

- inbound calls: 2 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Agente Bilingüe de contact center (México)
🏢 Impact Advisors Mexico
📍 México