En Grupo Bocar sentirás que tu trabajo trasciende. Aquí tendrás la posibilidad de aplicar tus conocimientos y adquirir nuevas habilidades, trabajando con tecnología de punta en un ambiente seguro y socialmente responsable.
En donde la disciplina, orden y limpieza son parte de nuestra vida diaria.
Con trabajo en equipo y tus ideas, podremos continuar siendo el socio confiable que necesitamos ser hoy y en el futuro.
Scope
México (Todas las Unidades de Negocio & Plantas en México)
Tipo de puesto
Contribuidor individual
Descripción del puesto
Objective:
Responsible for the IT Operations & OnSite Support area, ensuring that the support group works as a reliable parter so all the factories can achieve theirs KPI's. Implement the benefits of IT to solve business issues while managing costs and risks. Coordinate multiple groups - both internal clients and external vendors - to achieve business goals.
- Supervise the execution and performance of the support engineers in the factories, ensuring that they comply
with the organization quality standards, methodological guidelines and procedures.
- Develop strategic long-range and long-term plans to achieve strategic objectives. Implement new operational processes.
- Guarantee the availability of the facilities and their services for the optimal functionality of the Data Centers in all the factories.
- Prepare in coordination with the local support engineer and the IT Infrastructure Manager the annual budget for every factory; optimize the usage of it during the fiscal year.
- Ensure compliance with the OLA’s and the SLA’s compromised by the IT Management to the organization.
- Direct and coordinate the help desk service.
- Coordinate and supervise IT providers and local support engineers for the maintenance on the factories. Agree witht he factories on maintenance windows and validate with the corporate team the possible impacts before it.
- Lead the team to achieve the goals and propose improvements with a high impact for the organization.
- Manage contracts with suppliers (consulting, SW and HW), controlling their correct operation and transferring the relevant information to their Management. Similarly, constantly evaluate other suppliers, alternatives and their performance improvement strategies.
- Being the main agent of change in the area. Generate reports related to the operation of the area.
- Plan and execute the preventive and / or corrective actions necessary to keep the group's computer equipment fully operational.
- Maintain constant communication with all the units and factories of the group, in order to facilitate timely attention to emergencies and inquiries regarding computer systems.
- Complement and supervise the help desk services, add new services as required.
- Transform the support group to be the Hub between IT and the factories to adapt and implement IT in more process, keeping in mind the main KPI's of the organization.
- Replicate best practices among the support crew to establish a better response and a more standardized way to work looking to improve IT services.
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Escolaridad / Certificaciones
Ingeniería en Sistemas
Idioma requerido
Inglés avanzado
Experience (Number of years)
4 años
Competencias
Preguntas de Preselección
FO.PO.RH.CN.001.01
📌 JEFE DE OPERACIONES EN SITIO IT (Estado de México)
🏢 GRUPO BOCAR
📍 Estado de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.