Audien Hearing (audienhearing.com) is America's #1 over-the-counter (OTC) hearing aid company. We are on a mission to provide affordable hearing for all. While traditional hearing aids cost thousands, we offer high-quality solutions starting at just $100.
With distribution in over 4,400 Walmart stores, Amazon, and QVC, and upcoming expansions into BestBuy and CVS, we are growing rapidly. We need dedicated reps to ensure our diverse customer base receives the support they deserve.
The Role: Why Bilingual Talent?
We are looking for detail-oriented, empathetic reps who are fully fluent in both English and Spanish. As we expand nationwide, your ability to communicate effectively with our Spanish-speaking customers is essential. You won't just be answering phones; you’ll be changing lives by making hearing health accessible to everyone.
Job Requirements
- Language Mastery: High level of verbal/written communication in both English and Spanish (C1/C2 level preferred). This is a non-negotiable requirement.
- Experience: Minimum 3 years of customer service experience for U.S.-based companies.
- Technical & Sales Savvy: Proven experience in technical support and the ability to comfortably pitch upsells to customers.
- Senior Care:
Experience catering to a senior customer base with patience and clarity.
- High Volume: Ability to manage high-volume inbound/outbound calls and email support.
- Startup Mindset: Versátil, adaptable, and ambitious enough to grow with a fast-paced startup.
- Core Values: Above all, you must be kind, compassionate, and empathetic. Our customers always come first.
Compensation & Perks
- Starting Pay: $9.00/hour.
- Performance Bonuses: Earn more based on your results and sales.
- Career Growth: We are growing fast and prioritize internal promotions.
Steps to Apply (READ CAREFULLY)
To be considered, we require a short pre-screening video (1-3 minutes). This helps us assess your communication style and energy.
Video Prompts:
- Introduce yourself in English and share why you are passionate about customer service.
- Briefly mention your experience supporting Spanish-speaking customers.
- Share your professional history that prepares you for this role.
- For fun: What makes you happy?
Submission Instructions: Use Loom.com to record your video and share the link in your application. We will only contact applicants who provide a video link.