We are looking for an organized, proactive person with an excellent service attitude, responsible for receiving, guiding and accompanying patients during their care, correctly directing them to the different areas of the hospital.

Requirements

- Minimum of 2 years of experience in customer service, reception, administration, or patient services, preferably in the healthcare sector.
- Advanced English is essential.
- Excellent communication, organizational, and follow-up skills.
- Ability to guide and provide clear information to patients.
- Ability to multitask in a fast-paced environment.
- Proficiency in computer use, email, and scheduling software.
- Knowledge of administrative processes and medical documentation is desirable.
- Results-oriented and service-oriented.
- Availability to work Monday through Saturday, from 9:00 a.m. to 6:00 p.m.

Main Responsibilities

- Greet patients and visitors with courtesy and professionalism.
- Guide and direct patients to the appropriate area of ​​the hospital Provide support during their stay to facilitate access to consultations, tests, procedures, and other services.
- Answer questions related to the location, requirements, and care process of each area.




- Answer calls and emails, as well as schedule and follow up on appointments.
- Maintain communication with patients regarding appointments, results, procedures, or treatments.
- Provide support and follow-up to patients, suppliers, brokers, business partners, and special cases.
- Manage complaints, claims, suggestions, reimbursements, disability claims, and medical documentation.
- Provide guidance on eligibility, coverage, benefits, copayments, and letter issuance.
- Coordinate clinical, pre-operative, emergency, and transfer processes.
- Prepare and send estimates, process payments, and address billing inquiries.
- Maintain up-to-date patient records and files.
- Conduct visits and rounds to provide support to hospitalized and outpatient patients.
- Support medical staff and other departments with administrative tasks.

We Offer:

- Employee discounts
- Savings fund
- Benefits as required by law

Sueldo: A partir de $12,000.00 al mes

Ventajas:

- Descuento de empleados

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Bilingual Patient Experience Representative (México)
🏢 Hospital Excel
📍 México