Are you looking for a stable opportunity with growth opportunities, benefits, and a positive work environment?
We are hiring Bilingual Customer Service Agents to work 100% onsite in Mexico City.
Join a company that values your professional development, well-being, and growth.
Responsibilities:
What will you do in this role?
As a Bilingual Customer Service Agent, you will:
- Provide personalized, high-quality customer service in English and Spanish.
- Actively listen to customers and resolve inquiries with empathy and professionalism.
- Provide clear and accurate information while supporting customer needs.
- Focus on delivering a positive customer experience from the first interaction.
- Manage multiple tasks while maintaining service quality and attention to detail.
Qualifications:
What are we looking for?
- English proficiency: B2+ (spoken and written).
- Completed high school diploma.
- Strong communication and customer service skills.
- Problem-solving skills and attention to detail.
- Basic knowledge of MS Office and internet tools.
- Ability to type at least 25 words per minute with 90% accuracy.
- Customer service or Call Center experience is preferred.
- Availability to work 100% onsite and with adaptable/rotating schedules.
- Must be 18 years or older.
- Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.
What We Offer
- Competitive salary + performance bonus.
- 100% paid training from day one.
- Statutory benefits.
- Career growth and professional development opportunities.
- Free access to Qualfon University and Coursera.
- Support and guidance from our Care Coaches.
- Employee referral bonus program.
- Collaborative and multicultural work environment.
Virtual Interview Requirement
Candidates participating in the recruitment process virtually are required to turn on their camera during the interview.