Quality Assurance Supervisor (QA Supervisor) with a strong background in the automotive manufacturing industry, IATF 16949 quality systems, customer quality management, audits, and corrective actions.

The QA Supervisor will be responsible for ensuring compliance with quality standards, coordinating internal and external audits, managing customer complaints, monitoring quality performance indicators, and leading corrective and continuous improvement activities across the organization.

Candidate must demonstrate strong leadership, analytical thinking, problem-solving skills, and the ability to communicate effectively with customers and cross-functional teams.

Key Responsibilities

- Lead IATF 16949 audit preparation, documentation, and compliance activities.
- Maintain and ensure compliance with the Quality Management System.
- Manage customer claims, RMA, PPM, deviations, and corrective actions.
- Lead root cause analysis and ensure effective implementation of corrective and preventive actions (CAPA).
- Prepare and present monthly quality KPI reports and performance reviews.
- Manage and maintain quality documentation including PPAP, FMEA, Control Plans, COA, and Quality System documents.
- Act as the main quality representative for customers.
- Maintain direct communication with customers regarding quality concerns, claims, audits, and deviations.
- Support internal and external audits and ensure timely closure of findings.
- Coordinate quality-related activities between Production, Engineering, Purchasing, Quality, Suppliers, and Customers.
- Monitor defects, scrap trends, and containment activities.




- Ensure timely reporting and escalation of quality issues.
- Promote continuous improvement activities across departments.

Education Requirements

Bachelor's degree in:

- Industrial Engineering
- Quality Engineering
- Manufacturing Engineering
- Mechanical Engineering
- Or a related field

Experience Requirements

- Minimum 5 years of experience in Quality within the automotive manufacturing industry.
- Previous supervisory or leadership experience.
- Direct customer communication and customer quality experience.
- Experience managing customer complaints, audits, deviations, and corrective actions.
- Proven experience with IATF 16949 audits and Quality Management Systems.
- Experience in supplier quality is preferred.
- Experience coordinating cross-functional teams.

Technical Knowledge

Strong knowledge of:

- IATF 16949
- PPAP
- FMEA
- MSA
- SPC
- Control Plans
- Root Cause Analysis
- Corrective Actions / CAPA
- Customer Claims
- RMA
- PPM
- Quality KPIs
- Internal and External Audits
- Continuous Improvement

Computer Skills

- Advanced Microsoft Excel
- Pivot Tables
- Data Analysis
- KPI Dashboards
- Advanced Microsoft PowerPoint
- Executive and customer presentations

Language Requirements

- English

Required Competencies

- Strong leadership skills
- Ability to work under pressure and with a sense of urgency
- Excellent communication skills
- Customer negotiation skills
- Strong analytical thinking
- Data-driven decision making
- Problem-solving skills
- Cross-functional coordination
- Results-oriented mindset
- Continuous improvement focus

Job Type: Full-time

Pay: $25,000.00 - $28,000.00 per month

Work Location: In person

📌 Quality Assurance Supervisor (México)
🏢 Hans Mexico Lamitech
📍 México