BrightDrop VA is looking for detail-oriented and highly organized Order Management Specialists to join our team and support our client based in Tallmadge, Ohio.

This role is idóneo for someone with experience in customer service, order management, account support, fulfillment, logistics, or manufacturing who enjoys coordinating orders, solving problems, and keeping things moving behind the scenes.

What You'll Do:

- Serve as a primary customer contact via phone and email
- Manage and track customer orders from production through fulfillment
- Coordinate with production, QA, shipping, and sales teams
- Communicate order timelines, updates, and changes to customers
- Troubleshoot order-related issues and help resolve delays or concerns
- Maintain accurate customer and order documentation

Ideally, You Have:

- 2+ years of experience in customer service, order management, account support, or similar roles
- Strong spoken and written English
- Experience in manufacturing, fulfillment, logistics, or another fast-paced/regulated industry is a plus
- Excellent organization, communication, and problem-solving skills
- Experience tracking and managing customer orders
- Familiarity with CRM, ERP, or order management systems
- Knowledge of POs, SKUs, shipping, and fulfillment is a bonus




- Ability to manage multiple priorities and coordinate with different departments

Schedule:
Training: Monday–Friday, 9:00 AM–5:00 PM EST for the first 3 weeks
After Training: Wednesday–Sunday, 1:00 AM–9:00 AM EST
Location: Work from Home – Mexico

Systems & Tools:
The client uses Google, Microsoft Teams, Slack, WhatsApp, and Telegram. You don't need to be an expert in every platform—what matters is that you're comfortable learning new systems quickly and adapting to different tools.

Home Office Requirements:

- Own PC or laptop with at least an Intel i5 processor and 8GB RAM
- Wired internet connection (at least 25 Mbps recommended)
- Noise-canceling headset for clear call quality
- Quiet and dedicated home workspace

If you're organized, dependable, customer-focused, and have strong order management or operations experience, we'd love to hear from you!

Job Type: Full-time

Pay: $120.00 - $130.00 per hour

Application Question(s):

- Do you have experience using a CRM, ERP, or order management system to manage customer orders and maintain accurate records?

Experience:

- Order Management: 2 years (Required)

Language:

- English (Required)

Work Location: Remote

📌 Order Management Specialist - (Permanent WFH) (México)
🏢 Brightdrop Virtual Assistants
📍 México