Healthcare Call Center Specialist – Patient Scheduling
Location: Guadalajara, Jalisco – Onsite
Job Type: Full-Time
Salary: $19,500 MXN + benefits above law

Job Overview

We are seeking Healthcare Call Center Specialists to support patients through inbound and outbound calls. The role will handle appointment scheduling, patient registration, information requests, and issue resolution while maintaining excellent customer service and confidentiality.

Responsibilities

- Handle high-volume inbound and outbound calls.
- Schedule, reschedule, and cancel patient appointments.
- Verify patient and insurance information.
- Answer healthcare service and appointment inquiries.
- Document interactions accurately in systems.
- Resolve patient concerns professionally.
- Follow privacy, quality, and call center procedures.

Requirements

- Bachelor's degree required.
- Healthcare, insurance, hospital, or patient call center experience.




- Strong verbal and written communication skills.
- Good computer and multitasking skills.
- Customer-focused and problem-solving mindset.
- Experience with EHR/CRM systems such as Epic is a plus.
- Must be available to work onsite in Guadalajara, Jalisco.

Job Type: Full-time

Pay: $10,889.39 - $19,500.00 per month

Application Question(s):

- Do you have previous experience working in a healthcare, hospital, insurance, or patient call center campaign?
- Do you have experience handling inbound and/or outbound customer calls in a professional call center environment?
- Do you have experience scheduling, rescheduling, or canceling appointments?

Education:

- Bachelor's (Required)

Language:

- English (Required)

Work Location: In person

📌 Healthcare Call Center Specialist (México)
🏢 Gracemark
📍 México