Regional Customer Care Manager – Growth MarketsAt IPF Digital, we're looking for a Regional Customer Care Manager to lead and elevate our Customer Operations across Mexico, Australia and Czech Republic.This is a highly impactful role where you'll drive customer experience, operational excellence and growth, working closely with cross-functional and international teams.
? What you'll doYou'll act as a functional leader across markets, ensuring our Customer Care operations are best-in-class:Drive customer growth and performance, identifying new opportunities across marketsLead process improvement initiatives to enhance efficiency, quality and scalabilityAnalyze performance data and translate insights into actionable improvementsEnsure consistent, high-quality service across internal teams and outsourcing partnersPromote technology-driven, self-service solutions to optimize operationsCollaborate with general stakeholders to implement impactful projects Customer & Operational ImpactPlace customer experience and innovation at the center of everythingEnsure teams deliver exceptional service standardsStandardize and optimize processes across regionsBalance growth with cost efficiency and sustainability Leadership & InfluenceAct as a coach,



mentor and influencer across marketsSupport Country Managers to get the best out of their teamsBuild a culture of ownership, curiosity and continuous improvementInspire teams to think bigger: "Why not? Let's do it." What we're looking forStrong experience in Customer Service / Collections / Customer OperationsProven ability to lead teams or influence across functionsExperience driving process improvement and operational efficiencyStrong analytical mindset and data-driven decision makingExcellent communication skills in English (fluent)Background in digital financial services (preferred) Key strengths for successCustomer experience mindsetProcess improvement focusStrong influencing skillsResults-driven approachCoaching and people developmentWhat we offerCompetitive salary packageHybrid work model (2 days per week in the office near Parque Hundido, Mexico City)Attractive benefits above the lawInternational and collaborative work environmentStrong opportunities for professional growth and developmentAdicional:Global role with exposure to multiple marketsCollaboration with senior stakeholders across IPF DigitalOccasional international travel may be required If you're passionate about customer experience, love working in dynamic environments, and enjoy driving impact across markets — we'd love to hear from you.

📌 Regional Customer Care Manager Growth Markets (Finance, Fintech) (Xico)
🏢 Ipf Digital
📍 Xico