Lead ongoing change and transformation efforts focused on operational excellence and core business processesAnalyze, identify, and implement improvement opportunities across Zendesk Operations using AI-driven automation and insightsLead continuous improvement across analysis, discovery, implementation, measurement, and sustainabilityIntegrate AI solutions into business process designCoordinate and achieve cost and efficiency improvement goals through end-to-end project management and change managementFacilitate meetings and drive aligned decision-making across technical and non-technical teamsServe as the subject matter expert for continuous improvement, change management, and ethical AI applicationSupport adoption of new processes, systems, and ways of workingAdvise on Continuous Improvement and AI activities across Customer OperationsDevelop improvement tools, templates, standardized AI prompts, and process frameworksPresent ongoing reviews, expectations, and outcomes to leadershipBuild stakeholder and business leader relationships to identify opportunities and measure automated initiative successCreate a measurable, iterative environment for improving human processes and AI model performanceRequirements5+ years of experience in process mapping, workflow design, and process tool utilizationProficiency in using the Zendesk suite for customer support and operational managementDemonstrated experience in project management, successfully leading initiatives from conception through executionExpert use of Google Suite (Sheets, Slides, Docs)Experience with project management tools such as Asana, Jira,



Smartsheet, or ConfluenceExperience identifying use cases for Large Language Models (LLMs), Generative AI, or process automationCertification and experience in a change management framework a plus (Prosci preferred)Strong interpersonal and presentation skillsAbility to translate complex AI concepts into transparent, actionable informationCommitment to empowering employees and fostering a culture of innovationMust be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico)Demonstrates expertise in process mapping, workflow design, and the integration of AI solutions into business processes, with a strong focus on continuous improvement and change management.
Proven ability to lead projects, facilitate decision-making, and foster stakeholder relationships to drive operational excellence.Highest-signal resume keywordsProcess MappingWorkflow DesignProject ManagementChange ManagementAI IntegrationATS Optimization KeywordsHard SkillsProcess MappingWorkflow DesignProject ManagementAI Solutions IntegrationContinuous ImprovementZendesk Suite ProficiencyLarge Language Models (LLMs)Generative AIGoogle SuiteChange Management FrameworkSoft SkillsInterpersonal SkillsPresentation SkillsDecision-MakingCollaborationEmpowermentCertifications & QualificationsChange Management Certification (Prosci Preferred)Industry KeywordsOperational ExcellenceAI-Driven AutomationCustomer OperationsStakeholder RelationshipsEthical AI ApplicationTools & TechnologiesAsanaJiraSmartsheetConfluence#J-*****-Ljbffr

📌 Lead Business Process Analyst (Jocotitlán)
🏢 Jobtailor
📍 Jocotitlán