About The RoleWe are looking for a detail-oriented and reliable Customer Support Specialist to support our daily installation and order management processes.
This role is focused on reviewing installation information, updating internal systems, validating work orders, and following up when information is incomplete.
The adecuado candidate is organized, comfortable working with multiple systems, and able to communicate clearly in English.ResponsibilitiesReview cabinet installations completed the previous day using the company ERPPrepare daily Installer Score Cards (ISC) summarizing installation resultsReview and compare purchase orders, installation plans, customer elevations, and production, delivery, and installation photosIdentify missing or inconsistent information and contact installers directly by phone or text when clarification is neededReview customer and builder portals for upcoming installation dates and work order requirementsUpdate internal systems with accurate scheduling and installation informationReview work orders prepared by the Customer Service teamEnsure work orders match customer notes, installation information, and supporting documentationIdentify discrepancies and communicate corrections to the appropriate internal team membersRequirementsFluent English, both written and spokenStrong attention to detailStrong organizational and follow-up skillsComfortable communicating by phone and textAbility to work independently and manage recurring daily tasksComfortable working with ERP systems, online portals,



and shared documentationIntermediate Microsoft Office skillsPreferred ExperiencePrevious experience in customer support, customer service, back-office operations, order management, administrative support, or a similar roleExperience using ERP or CRM systemsExperience reviewing purchase orders, work orders, schedules, or operational documentation is preferredExperience in construction, cabinetry, manufacturing, logistics, or homebuilding is a plusScheduleMonday through Friday7:00 a.M. to 4:00 p.M. Pacific TimeBenefitsChristmas Bonus: 30 days, to be paid in DecemberMajor Medical Expense Insurance: Coverage up to $25,000,****** MXNDental and Visual Insurance: Always smile and see with confidence!
Life Insurance: (Death and MXN Disability)Vacation Days: 12 vacation days in accordance with Federal Labor LawFloating Holidays: 3 floating holidays in addition to the 7 official holidays in MexicoCell Phone & Transportation Allowance: Employees receive a monthly total gross allowance of MXN $1,836, paid through payroll under the combined transportation and cell phone conceptsHybrid Scheme: Enjoy the best of both worlds, remote and in-office workMulticultural Exposure: Work with operations within Mexico and the United StatesMezTal Internal Events: Strike a healthy balance between your professional and personal goalsExclusive Discounts: Benefits with different companies for being part of MezTalAcademic Agreements: Access to national universities and language schools#J-*****-Ljbffr

📌 Customer Support Specialist (Jalisco)
🏢 Meztal
📍 Jalisco