OverviewThe purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.Role PurposeThe purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform/dbase/ middleware/ backup) as well as managing its day-to-day operations.ResponsibilitiesProvide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solutionConduct technology capacity planning by reviewing the current and future requirementsUtilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicableStrategize & implement disaster recovery plans and create and implement backup and recovery plansManage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own towerReview the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challengesDevelop shift roster for the team to ensure no disruption in the towerCreate and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.Provide weekly status reports to the client leadership team,



internal stakeholders on database activities w.R.T. progress, updates, status, and next stepsLeverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectivenessTeam ManagementResourcing Forecast talent requirements as per the current and future business needsHire adequate and right resources for the teamTrain direct reportees to make right recruitment and selection decisionsTalent Management Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectivenessBuild an internal talent pool of HiPos and ensure their career progression within the organizationPromote diversity in leadership positionsPerformance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels belowEmployee Satisfaction and Engagement Lead and drive engagement initiatives for the teamTrack team satisfaction scores and identify initiatives to build engagement within the teamProactively challenge the team with larger and enriching projects/ initiatives for the organization or teamExercise employee recognition and appreciationDeliverOperations of the tower: SLA adherence, knowledge management, CSAT/ Customer Experience, identification of risk issues and mitigation plansNew projects: Timely delivery, Avoid unauthorised changes, No formal escalationsQualificationsMandatory Skills: ServiceNow DiscoveryExperience: 5-8 YearsApplications from people with disabilities are explicitly welcome.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting#J-*****-Ljbffr

📌 Lead Administrator (Jalisco)
🏢 Wipro
📍 Jalisco