BMC Helix is seeking a dedicated Customer Champion to join the Technical Support Team.
The role focuses on managing customer expectations, researching incidents for knowledge articles, and escalating complex issues to R&D.You; will apply structured, policy-based problem solving across multiple BMC Remedy ITSM modules.
The adecuado candidate brings 4+ years of hands-on Remedy ITSM experience, strong troubleshooting skills, and a willingness to work periodic weekends.
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📌 Senior Technical Support Analyst - Itsm & Agentic Ai (Jalisco)
🏢 BMC Helix
📍 Jalisco
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