Outbound Performance & Client Success Lead – Cold Email | Remote
Position Type:
Full-Time, Remote
Working Hours:
U.S. Time Zone Overlap Required
About the Role
At Pavago, one of our clients is hiring an
Outbound Performance & Client Success Lead
to own client performance, retention, and cold email campaign success inside a fast-growing outbound agency.
This is not a passive account management role. You'll manage
***** active client accounts
and be directly accountable for ensuring campaigns are technically sound, reaching inboxes, generating qualified meetings, and continuously improving.
You'll combine
client success, cold email strategy, deliverability, copywriting, campaign optimization, and operations
to drive measurable results.
If a campaign underperforms, you diagnose the problem and help fix it. If a client is at risk, you identify it early and take ownership.
What You'll Own
Client Success & Retention
Serve as the primary point of contact for
***** active clients
Lead client check-ins, strategy calls, and performance reviews
Build strong relationships centered around measurable outcomes
Monitor account health and proactively identify churn risks
Step in early when performance or client satisfaction declines
Clearly communicate campaign results, deliverability health, pipeline impact, and optimization plans
Set realistic expectations and maintain alignment around results
Identify opportunities to strengthen and grow client accounts
Cold Email Performance & Optimization
Own campaign performance across assigned client accounts
Ensure campaigns are properly configured before launch, including:
Domains and inboxes
Deliverability setup
Targeting
Sequencing
Messaging
Monitor reply rates, inbox placement, sender reputation, and overall campaign health
Diagnose underperforming campaigns and identify root causes
Improve targeting, personalization, messaging, and conversion performance
Write and optimize cold email copy
Test subject lines, hooks, CTAs, offers, and sequences
Run structured experiments to improve replies, meetings booked, and pipeline generated
Focus on real business outcomes rather than vanity metrics
Deliverability & Outbound Infrastructure
Monitor inbox placement and deliverability health
Understand sender reputation, domain health, and outbound infrastructure
Identify technical issues affecting campaign performance
Troubleshoot deliverability problems independently where possible
Coordinate with outreach and technical teams when deeper infrastructure changes are needed
Ensure outbound campaigns follow strong deliverability practices
Systems,



SOPs & Operational Scaling
Improve campaign delivery systems and operational workflows as the company scales
Maintain organized tracking for:
Client health
SLAs
Campaign performance
Retention
Risks and escalations
Build and improve internal SOPs, playbooks, and documentation
Create repeatable processes for campaign optimization and client management
Use AI and automation to improve reporting, workflows, and operational consistency
Identify inefficiencies and proactively implement improvements
Founder & Team Collaboration
Work directly with the founder and outbound team
Provide clear visibility into client health, campaign performance, risks, and retention trends
Surface potential problems before they escalate
Share optimization insights and operational recommendations
Coordinate with outreach and technical teams to resolve campaign issues
Support long-term client growth and operational scalability
Must-Have Experience & Skills
Experience managing client accounts within a
cold email agency, outbound lead generation agency, or outbound-focused startup
Strong hands-on understanding of:
Cold email campaigns
Deliverability
Inbox placement
Sender reputation
Outbound infrastructure
Proven experience diagnosing and improving underperforming outbound campaigns
Strong cold email copywriting and messaging skills
Experience optimizing targeting, personalization, and sequences
Experience using outbound tools, automation platforms, CRMs, and reporting dashboards
Practical experience using AI tools to improve outbound workflows and operations
Strong analytical and troubleshooting skills
Excellent written and verbal English communication
Confidence communicating directly with clients, founders, and executives
Ability to manage multiple accounts and priorities simultaneously
Availability during U.S. time zone overlap
Nice to Have
Experience managing
20+ client accounts simultaneously
Startup or high-growth agency experience
Experience creating SOPs, playbooks, and operational systems
Familiarity with deliverability monitoring tools
Experience supporting revenue-focused outbound programs
Familiarity with platforms such as
Instantly, Smartlead, Clay, Apollo, HubSpot, Zapier, or Make
What Makes You a Strong Fit




You take ownership rather than waiting for direction
You understand both the
technical and messaging sides of cold email
You can diagnose why a campaign is struggling and develop a clear solution
You stay calm and solution-focused when performance is under pressure
You communicate confidently with founders, executives, and clients
You care about qualified meetings, pipeline, and retention — not vanity metrics
You proactively identify problems before they become escalations
You thrive in fast-moving startup environments where systems continuously evolve
What a Typical Day Looks Like
You may start by reviewing campaign metrics and inbox health across your client portfolio, identify accounts requiring optimization, and determine whether performance issues are coming from deliverability, targeting, messaging, or campaign setup.
From there, you might rewrite an underperforming sequence, lead client performance calls, coordinate campaign fixes with the outreach team, update client-health dashboards, and improve an internal SOP.
In short:
you own campaign performance, client retention, and outbound delivery quality while helping build the systems that allow the business to scale.
Key Metrics for Success
Client retention and churn reduction
Deliverability health and inbox placement
Qualified meetings booked
Pipeline contribution
Campaign performance improvement
Reply and conversion performance
Client satisfaction and account health
SLA adherence and operational reliability
Long-term account growth
Why This Role Stands Out
High ownership and direct impact on client outcomes
Direct collaboration with founders and leadership
Opportunity to shape delivery systems inside a scaling startup
Unique blend of
client success, outbound strategy, cold email deliverability, and performance optimization
Direct impact on retention, pipeline, and revenue
Remote flexibility with long-term growth potential
Interview Process
Initial Screening Call
Spark Hire Video Interview
Founder Interview
Final Discussion
Offer & Onboarding
Apply Now
If you understand
cold email and outbound performance deeply
, enjoy solving campaign problems, and can confidently take ownership of client relationships and retention, we'd love to hear from you.
Apply now and help build outbound campaigns that consistently generate qualified opportunities while delivering an exceptional client experience.
#ColdEmail #ClientSuccess #OutboundMarketing #EmailDeliverability #LeadGeneration #CampaignOptimization #ClientRetention #OutboundSales #RemoteJobs
#LI-AG1

📌 Outbound Performance & Client Success Lead (México)
🏢 Reconocida empresa
📍 México