**JOB FUNCTIONS**:
- Monitor, prioritize, document and assist in resolving end user help requests. When possible troubleshoot and attempt immediate resolution through remote desktop or desk side.
- Escalate IT tickets as outlined to the appropriately experienced technician or administrator to maintain service level expectations as necessary.
- Test fixes to ensure problem has been adequately resolved.
- Support audio, video and web conferencing.
- Create user accounts and manage access controls based on company policies.
- Alert leadership of recurring issues or trends in incidents. Recommend modifications to reduce user issues.
- Key participant in user testing, implementing, document creation and communication for information technology department and the end user.
- Report any computer abuse, HIPPA violations, unauthorized system access, software use violations or licensing concerns immediately to director of information technology.
- Comply with applicable federal, state and local laws, rules, and regulations, HIPPA; maintains knowledge of and follows all company policies and procedures.
**Requirements**:
- Two year degree in information technology, computer science or equivalent work experience.




- One to two year’s of end-user support experience
- Ability and willingness to work in an environment providing 24x7x365 support
- Ability to prioritize and handle multiple projects and tasks concurrently.
- Ability to diagnose and resolve basic technical issues.
- Experience with desktop installation, support, patching, and troubleshooting.
- Excellent verbal and written communication skills are required.
- Strong analytical skills that demonstrate ability to problem solve and analyze complex and difficult scenarios is required.
- Demonstrate a high level of customer service focusing on rapport building, listening, questioning and patience.
- Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, vendors and team members
**Benefits**
- Insurance of major medical expenses (Sum assured $20,000,000.00 MXN)
- Life insurance (Death and MXN Disability)
- Twelve Days of vacation per year, plus three floating holidays in addition to the seven official Holidays in Mexico.
- 30 days of Christmas bonus

📌 IT Support Technician (Guadalajara)
🏢 FlexTal Staffing
📍 Guadalajara