**Customer Service Representative**
**What you’ll do**:
- Meet with new accounts in the onboarding process and start an ongoing working relationship
- Provide “white glove service” to assigned clients
- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed
- Monitor account activity such as orders, inventory, shipping, and more
- Order Processing/ Mangement
Acount follow up
**What you’ll need**:
- Experience in the customer service field
- Ability to learn software systems




- Strong empathy for Merchants and a passion for revenue and growth
- Strong attention to detail and high-level organizational skills are a must
- Demonstrate excellent verbal and written communication skills
- The ability to take initiative and use critical thinking to solve problems
- Experience working with warehouses, e-commerce, or logistics is a plus
- Knowledge in CRM systems such as Sales-Force, Oracle, Microsoft Dynamics among others.
**Schedule**
**Monday - Friday from 7am till 5pm.**
**_ Located in front of Plaza Sendero within Los Nogales industrial park_**
**_(Tijuana - Rosarito 2000 Corridor)_**
**_ Or _**
**_Parque Industrial El Bajio, Los Olivos 6500-Int. 1-F, 21503 Tecate, B.C._

📌 Customer Service for The Manufacturing Industry (Tijuana)
🏢 North American Production Sharing
📍 Tijuana