**HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. **With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.**
**Job Title: Customer Service Representative **(100% Remote)
One of our clients is looking for an experienced, proactive, fast-thinking, and creative Customer Service Representative to join their property management team. They own and manage self-storage properties in the USA, but are not your typical storage company. They stand out by providing amazing customer service, uncommon in their industry.
This job is fast-paced at times, but can also be very slow. They need someone willing to collaborate with other aspects of the business, especially accounting as needed.
**Job responsibilities include**:
- Proactively contacting customers to collect payment
- Handling prospects and closing rentals
- Help with basic accounting on Quickbooks
- Handling customer support requests and hard to deal with customers with a smile
- Willing to collaborate with any administrative and/or customer support tasks needed
**Requirements**:
- Minimum of 2-3 years of remote customer service experience with US-based businesses
- Experience with cloud-based phone software such as OpenPhone and Dialpad
- Experience with MS Excel and Google Suite
- Familiarity with Field Scheduling and CRM software




- Reliable internet/WiFi and excellent audio quality with mínimal to zero background noise
- Excellent English (written and spoken)
- Must have a strong work ethic and track record of delivering results
- You must be reliable and show up on time.
**Computer Specifications**:
- Processor: Intel Core i5 or higher (or equivalent AMD processor)- RAM: Minimum 8GB (16GB recommended for smoother multitasking)
- Storage: SSD (Solid State Drive) with at least 256GB capacity
- Operating System: Windows 10 or macOS (latest version)
**Internet Connection**:
- Wired Ethernet connection with a minimum speed of 25 Mbps download and 5 Mbps upload (Fiber or cable connection preferred for stability)- Network cables (CAT5 or higher recommended)
**Dual Screen Setup**:
- Extra monitor for performance enhancement- Monitor stands or mounts for ergonomic positioning
- HDMI, DisplayPort, or DVI cables for connecting monitors to the computer
**We work with the following software**:
- Dialpad
- Clickup
- Davinci Locks
- Gmail
- Quickbooks
- Loom
We can provide software training but basic remote work experience is needed for the role.
We're a small but stable and growing business looking to invest in a committed, reliable, energetic, and hard-working individual. We offer flexibility, opportunities for bonuses, and a supportive work environment.
**Payment**
- Monthly salary is $1,200 USD
- Payments are processed and sent via Wise or similar platform at an established frequency
**Schedule**:
11:00 am to 7:30 pm Eastern Time Zone (Wednesday through Sunday with a 30 minute lunch break)

📌 Remote Customer Service Representative (México)
🏢 Hire Latam
📍 México