**Quality Manager**
**Tultitlan**
At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that's free from plastic. We've got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and love. We've been a trusted category leader since 1871 and yet we feel like we're only just getting started.
**About the Role!**
Your key role is:
- New supplier development at country level in coordination with key stake holders
- Careline: complaints coordination with SUs QA-retrieval of samples for evaluations (Spreads, Cheese and DCA), RCA discussions with SUs
- 3PMs: technical visits, AIB audits and follow up on complaints
- Qualification, audits and complaints handling of non-conformance (including Co-packers)
**Main Responsibilities**:
- Provide functional involvement in the Country Business Unit on all quality related topics.
- Implement quality standards and procedures for innovations, promotions and product changes to enable successful launch
- Monitors, aggregates and analyzes marketplace and overall product quality data from multiple channels
- Extract consumer complaints data & trends for NA market on monthly basis for all categories.
- Identify and drive Quality Improvement in complaints related to issues with marketing, sales and supply chain
- Provides careline interface with Sourcing Units, Supply Chain and central functions for customer and consumer alerts




- Initiates activities aimed at managing quality issues with customers and channels including rejections, complaints, technical support, product handling and customer waste reduction
- Conducts regular marketplace on-shelf product assessments, analyses data, identifies and drives improvement projects
- Provides Quality functional input on disposition decisions for non-conforming products
- Provide the monthly QA performance KPI reporting
- E2E Import & export process: Documentation, follow ups and Quality deployment ( Imports ) and complete the intercompany transfer requirements to avoid delays in launches
**About you!**
- +5 years' experience in a plant environment with strong exposure to Quality, Warehousing, 3PM operations, Regulatory, Supplier development.
- Experience working on a Unionize environment will be a add on.
- Demonstrated ability to deliver large-scale change activities.
- Strong influencing and communication skills
- Critical and proactive thinking
- Collaborative and team-orientated mindset
Y**ou'll have to enjoy working in a fast-paced environment and it will take hard work and determination; we will give you the ownership you need to make an impact.**
**You'll have to deliver on the commitments you make. And we'll give you the freedom and flexibility to do your job and build your own career.**
**At Upfield we want you to bring your ideas, your motivation and desire to succeed! This part of the role is up to you to complete.

📌 Quality Manager (Tláhuac)
🏢 Upfield
📍 Tláhuac