**Job description Please read fully before applying!!! MUST SPEAK ENGLISH WELL!!!**
**COMPANY IS IN THE UNITED STATES BUT YOU MUST RESIDE IN MEXICO. OVERVIEW** FULLY REMOTE WITH YOUR OWN EQUIPMENT! MUST BE ABLE TO SPEAK AND READ ENGLISH WELL AND FLUENT. CUSTOMER SERVICE CALL CENTER EXPERIENCE A MUST! PLEASE READ ALL FULLY BELOW!**
Full time position Hours will be as follows: Monday through Friday 10am to 7pm or 8am to 5pmCST USA TIME. JOB STARTS MAY19TH 2025
**FULLY REMOTE POSITION MUST HAVE OWN DESKTOP COMPUTER OR LAPTOP WITH SPEEDS AT 125MPS OR FASTER. PLEASE CHECK YOUR SPEED ON FAST.COM BEFORE APPLYING. NO MACBOOKS OR CHROMEBOOKS THEY WILL NOT WORK WITH OUR SYSTEMS. QUIET WORKSPACE WITH HEADPHONES IS REQUIRED.**
**BASIC COMPUTER SKILLS A MUST**
- This role supports the client Concealed Coalition, a company providing the gun training required for individuals to qualify for their concealed carry permit. The training requirements vary by state; some states allow virtual training while others require in-person sessions. The duration of training and whether shooting practice is required also varies. Concealed Coalition has local trainers across the United States conducting this training.
- Customer Interaction: Customers typically find Concealed Coalition through ads on Google or Facebook. If they start but don't finish the buying process, you will call them almost immediately to help complete their order.
- Concierge Service: In addition to completing orders and scheduling training classes, you will provide a concierge service to simplify the process for customers, explaining the necessary steps to obtain a concealed carry permit issued by their state government.
**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance.



You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience with our services. This position requires strong communication skills and a commitment to delivering high-quality customer service.
**Duties**
- Provide accurate information regarding products and services.
- Assist customers in troubleshooting issues and resolving complaints effectively.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction.
- Follow up with clients to ensure their needs are met and expectations exceeded.
- Utilize office software and tools to manage customer data efficiently.
- Participate in training sessions to enhance product knowledge and service skills.
**Requirements**:
- Previous experience in customer support or call center environments is a plus.
- Strong communication skills with the ability to articulate information clearly and effectively.
- Familiarity with office software and computerized systems for managing client information.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A positive attitude with a passion for helping others succeed.
- Ability to work independently as well as part of a team.
Join us in providing outstanding client services while developing your career in a supportive environment!
**PLEASE ATTACH A RESUME IN ENGLISH**
**Job Type**: Full time
**COMPUTER SKILLS A MUST**
**CUSTOMER SERVICE PHONE SKILLS A MUST**
**CALL CENTER EXPERIENCE**
- Day shift
- Morning shift
Work Location: Remote
Expected hours: 40 per week
Work Location: Remote
Pay: From $97.96 per hour
Expected hours: 40 per week
Application Question(s):
- Is your computer speed 125MPS or faster?
**Experience**:
- Customer service: 3 years (required)
- Call Center: 3 years (required)
**Language**:
- English (required)
Work Location: Remote
Expected Start Date: 19/05/2025

📌 Customer Service Representative (México)
🏢 The Answer
📍 México